When supporting our regular users as well as beta testers, we often ask them to send us log files. In order to make that process easier, we’ve put together this post as reference for how to do it.

NOTE: We are working on a new feature to allow you to send us your feedback and log files from within the application. Once that becomes available, you won’t need to go through these steps.

1) Enable Additional Data Logging

Press the right soft key for Menu > YomoMedia > Log…

This will present the default log page. On the log page, press the right soft key for Menu > Additional Logging. When the checkmark is shown next to Additional Logging, the client will create a detailed log file automatically. This is the file we will ask you send to us for troubleshooting. It is stored in the file system of the device. Continue to the next step to create a new log file.

2) Troubleshooting with Log Files

If you are experiencing performance issues with YomoMedia, make sure Additional Logging is enabled as shown above. Then perform the same steps to re-create the problem. (For example, update your feeds, play a podcast, etc.). Once you experience the issue again, it will now be tracked in the log file.

3) Retrieving Log Files

To retrieve a log file (or files), go to the File Manager application from your home screen. Navigate to \Storage Card\Program Files\YomoMedia\Data\logs\

There you should see one or more files with a name like this: YoMoLog_04_27_08_50_37.txt. Either email from your device, or copy this file to your desktop (via ActiveSync or Bluetooth) and email from there. Send it to feedback@yomomedia.com with a note about your issue. We will use the log to help us diagnose what is occurring.

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